8 hard skills or competencies (industry competencies) for Retail Store Operations Administrator
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Explains how omnichannel retail provides consistent and convenient shopping experience for customers.
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Level 2 Behaviors
(Light Experience)
Follows the established merchandising guidelines when organizing product displays and storage.
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Level 3 Behaviors
(Moderate Experience)
Conducts regular retail audits to optimize operations, improve performance, and uphold standards.
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Level 4 Behaviors
(Extensive Experience)
Guides and mentors the staff in visual merchandising best practices to maintain consistent and high-quality displays.
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Level 5 Behaviors
(Mastery)
Develops and implements new retail business models to enhance the customer experience and foster brand loyalty.
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Skill definition-Managing the planning, coordination, and execution of newly established stores to ensure a seamless transition to full operation.
Level 1 Behaviors
(General Familiarity)
Explains the importance of successfully launching new stores to prevent poor financial outcomes.
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Level 2 Behaviors
(Light Experience)
Greets customers and collects feedback during and after launch to identify areas for improvement.
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Level 3 Behaviors
(Moderate Experience)
Executes various launching events using social media and marketing campaigns to boost store visibility.
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Level 4 Behaviors
(Extensive Experience)
Forecasts launching period to optimize inventory levels and enhance customer experience during store launch.
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Level 5 Behaviors
(Mastery)
Designs strategic business plans and outlines objectives to drive retail store launch success.
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4 general skills or competencies (Job family competencies) for Retail Store Operations Administrator
Skill definition-Creating financial statements and reports based on the summary of financial and business transactions.
Level 1 Behaviors
(General Familiarity)
Describes the functions and benefits of accounting systems used within our business financial system.
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Level 2 Behaviors
(Light Experience)
Enters data into the accounting system to produce accurate reports for requesting personnel.
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Level 3 Behaviors
(Moderate Experience)
Audits transactions to ensure alignment with accounting systems and communicate discrepancies to management.
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Level 4 Behaviors
(Extensive Experience)
Directs the day-to-day operations of the corporate's Accounting Department.
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Level 5 Behaviors
(Mastery)
Establishes a monitoring system to evaluate compliance with GAAP and financial regulatory requirements.
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Skill definition-Overseeing all the tasks involved in paying the total work hours of employees to ensure employees received appropriate pay.
Level 1 Behaviors
(General Familiarity)
Identifies risks, issues, and challenges in the payroll administration process.
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Level 2 Behaviors
(Light Experience)
Processes tax forms and financial documents to comply with tax laws and avoid penalties.
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Level 3 Behaviors
(Moderate Experience)
Utilizes tools and software for payroll purposes to manage salary, benefits, and commissions efficiently.
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Level 4 Behaviors
(Extensive Experience)
Participates in training sessions regarding advanced administration of payroll technologies and software.
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Level 5 Behaviors
(Mastery)
Forecasts the impact of technological changes on the systems integrated with our payroll administration processes.
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8 soft skills or competencies (core competencies) for Retail Store Operations Administrator
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Lists ways to improve scheduling skills, including setting deadlines, using a planner and delegating tasks.
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Level 2 Behaviors
(Light Experience)
Reports the changes in scheduled appointments for management to review.
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Level 3 Behaviors
(Moderate Experience)
Uses organizational workforce models to determine schedules that meet operational commitments.
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Level 4 Behaviors
(Extensive Experience)
Organizes calendars for department personnel to set meetings, conferences, teleconferences, and travel.
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Level 5 Behaviors
(Mastery)
Designs an organizational timetable to keep track of all scheduled activities of employees.
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Skill definition-Forecasting business needs and implementing timely corrective actions to satisfy future business demands.
Level 1 Behaviors
(General Familiarity)
Explains how taking corrective action can minimize business risks.
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Level 2 Behaviors
(Light Experience)
Seeks training opportunities to improve one's job performance.
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Level 3 Behaviors
(Moderate Experience)
Prioritizes tasks and clears up any confusion among conflicting priorities.
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Level 4 Behaviors
(Extensive Experience)
Provides prompt and clear responses to team members' questions and concerns.
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Level 5 Behaviors
(Mastery)
Fosters a culture that promotes innovation to encourage others to try and do different things.
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Summary of Retail Store Operations Administrator skills and competencies
There are 8 hard skills for Retail Store Operations Administrator, Retail Industry, Retail Store Opening, Merchandising, etc.
4 general skills for Retail Store Operations Administrator, Accounting, Payroll Administration, Promotion, etc.
8 soft skills for Retail Store Operations Administrator, Scheduling, Taking Action, Process Improvement, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Store Operations Administrator, he or she needs to be skilled in Scheduling, be skilled in Taking Action, and be skilled in Process Improvement.